At Posterspot, our utmost priority is to provide you with a delightful shopping experience, and we are committed to ensuring your complete satisfaction with our diverse range of posters. We understand that situations may arise where you may need to address issues related to your order. To offer you complete peace of mind, we have formulated a comprehensive return policy in compliance with the General Data Protection Regulation (GDPR) and the relevant consumer protection laws in Germany.

Order Changes and Cancellations:

When you place an order with Posterspot, our team immediately begins the process of curating an exceptional poster that resonates with your individual tastes and preferences. As a result, we are unable to accommodate order changes or cancellations once the order has been confirmed and entered into the production process. We kindly request you to review your order carefully before finalizing it to ensure it aligns perfectly with your artistic vision.

Defective Products and Notification:

In the unlikely event that you receive a product with any defects, such as damage during shipping, errors in quantity, or a lack of expected quality not attributed to User Content, we request you to notify our dedicated customer service team within 14 days of receiving the product. This timeframe aligns with the right of withdrawal as provided by the GDPR and the German Civil Code (BGB).

Initiating a Return:

To initiate a return, we kindly request you to contact our customer service team through kontakt@posterspot.de. Our responsive team will promptly guide you through the return process, ensuring a seamless experience. Your satisfaction is our priority, and we are here to assist you every step of the way.

Return Conditions:

We genuinely value your cooperation in returning the products in the best possible condition. Before returning the product, the customer may be requested to provide photographic or other documentary evidence of the existence of a defective product. For the return to be eligible, we kindly request that you ensure the posters you wish to return are in their original condition, unused, with any tags, and in its original packaging. By adhering to these guidelines, you will aid us in processing your return efficiently and resolving any concerns promptly.

Return Shipping:

As a customer exercising your right of withdrawal, we wish to highlight that you are responsible for the cost of returning the poster to us. To ensure the safe and reliable delivery of your return, we recommend using a shipping method with tracking. Your cooperation will enable us to efficiently process your return and initiate the refund process.

Refund Process:

Once we receive the returned poster and verify that it meets the return conditions, we will initiate the refund process promptly. We understand the importance of timely resolution, and as such, we commit to refunding the full purchase price, including standard shipping costs for the initial delivery, within 10 business days of receiving the returned items. However, please be aware that any additional shipping costs (e.g., expedited shipping) beyond our standard shipping option will not be refunded.

Exclusions

To maintain fairness and consistency, we wish to inform you that the right of withdrawal and the return policy do not apply to certain products due to their nature. These exclusions include personalized items, perishable goods that have been unsealed after delivery. Additionally, for your convenience, we do not accept returns for sale items or gift cards.

Damages and Issues

Your satisfaction with our products is paramount, and we kindly request you to inspect your order upon reception carefully. In the rare event of receiving a defective, damaged, or incorrect poster, please contact us immediately. Your prompt communication will enable us to assess the issue swiftly and take the necessary steps to rectify the situation.

Exceptions

As part of our commitment to personalized products, we do not offer an exchange service. Every order is uniquely curated to your specifications, and we are dedicated to ensuring the quality of your purchase.

European Union 14-Day Cooling Off Period

For customers within the European Union, you have the additional right to cancel or return your order within 14 days, without providing a justification. The return conditions within this cooling-off period align with the standard return policy, ensuring your rights are safeguarded.

Contact Information

We understand the significance of clear communication, and we encourage you to reach out to our customer service team at kontakt@posterspot.de for any questions or assistance with your return. Your satisfaction is of paramount importance to us, and our team is always ready to assist you.